Pre-Order Policy

Effective Date: September 29, 2026

From time to time, we offer select products for pre-order before they are available to ship immediately. Any product marked "Pre-Order" on its product page is subject to this Pre-Order Policy, in addition to our general Terms of Service and Refund Policy.

1. Payment Options

Some pre-order products offer two ways to pay. The options available, and the price for each, are shown on the product page and again at checkout before you place your order.

• Pay in full: your payment method is charged the full order total at checkout, the same as any in-stock order.
• Reserve with a deposit: your payment method is charged a deposit at checkout (for example, 25% of the product price). The remaining balance is charged automatically to the same payment method before your order ships. The deposit and the remaining balance are both shown at checkout and in your order confirmation email.

Pre-order prices, including any pre-order discount, are locked in when you place your order. The amount we charge later will not be more than the remaining balance shown in your order confirmation.

2. Reserve Orders: Your Remaining Balance

• Authorization: by choosing to reserve with a deposit, you authorize Modhaus to charge the remaining balance shown at checkout to the payment method you used, once your order is ready to ship.
• Notice: we will email you before your order ships. Once the balance is charged, you'll receive a payment confirmation email.
• If the charge doesn't go through: we will email you a secure link to pay the remaining balance. Your order ships once the balance is paid. If it is still unpaid 14 days after that email, we may cancel your order and refund your deposit in full.
• Your deposit is fully refundable: you can cancel before your order ships and get your deposit back, as described in Section 4.

3. Delivery & Shipment

• Expected fulfillment timing for each pre-order product is shown on that product's page and confirmed in your order confirmation email. It is not fixed in this policy, since timing can vary by product and batch.
• This timing is an estimate, not a guaranteed delivery date. It can change because of production, quality control, supplier availability, freight, or other circumstances outside our control.
• If your order is delayed: we will email you with an update, and you can cancel for a full refund of everything you've paid.
• Shipping order: pre-orders ship in the order they are placed. Where a product offers both payment options, pay-in-full orders get priority and ship first. All pre-orders placed during a production run ship from that run.
• We will ship pre-ordered items as close to the estimated timing as possible. This may result in multiple shipments for a single order.
• Mixed cart orders: if your order includes both in-stock and pre-order items, those items may ship separately so your in-stock items aren't held up. If you'd prefer everything shipped together once your pre-order item is ready, contact us at hello@shopmodhaus.com and we'll combine the shipment and refund any extra shipping charged.

4. Cancellation & Refunds

• You may cancel your pre-order at any time before it ships for a full refund of everything you've paid, including any deposit, no matter how much time has passed since you placed it. To cancel, use the link in your pre-order emails or contact us at hello@shopmodhaus.com with your order number.
• Refunds are issued to your original payment method and are typically processed within 14 business days of your cancellation request.
• We may cancel a pre-order that has been significantly delayed. If we cancel your order, you will receive a full, automatic refund of everything you paid.
• Once your order has shipped, cancellation is no longer available and our standard Refund Policy applies instead.

5. Returns

Once a pre-order item has been delivered, it is covered by our standard Refund Policy. Please refer to that policy for eligibility, timeframes, and return shipping details.

6. Your Order Information

You're responsible for providing accurate shipping, contact, and payment information at checkout, and for keeping it current before your order ships. For reserve orders, this includes keeping a valid payment method on file for the remaining balance. Please check the email address you provide regularly (including spam folders) for updates about your pre-order. If you need to update your address or contact info before shipment, reach out to us at hello@shopmodhaus.com.

7. International Customers

We currently ship pre-orders to the United States, United Kingdom, and Canada. Customers in the UK retain any statutory cancellation and return rights provided under UK consumer law in addition to the terms above; nothing in this policy limits those rights.

8. Customer Communication

We aim to be transparent about pre-order timing. If a delay affects your order, we will email you with an update. You can also reach out any time at hello@shopmodhaus.com to check the status of your order.

9. Limitation of Liability

To the extent permitted by law, Modhaus is not liable for any losses or damages resulting from delays in the shipment of a pre-order, including direct, indirect, incidental, or consequential damages. Your right to cancel for a full refund is not affected. This is in addition to, and does not replace, the limitation of liability in our general Terms of Service.

10. Changes to This Policy

We may update this Pre-Order Policy at any time. Changes will be posted on this page. The version in effect when you placed your order applies to that order, unless a later change is more favorable to you.

11. Contact Information

Questions about a pre-order can be sent to:

Modhaus hello@shopmodhaus.com