Pre-Order Policy

Effective Date: September 1, 2026

From time to time, we offer select products for pre-order before they are available to ship immediately. Any product marked "Pre-Order" on its product page is subject to this Pre-Order Policy, in addition to our general Terms of Service and Refund Policy.

1. Payment Terms

When you place a pre-order, your payment method is charged in full at checkout, the same as any in-stock order. You will receive an order confirmation and receipt via the email address used at checkout.

2. Delivery & Shipment

• Expected fulfillment timing for each pre-order product is shown on that product's page and confirmed in your order confirmation email — it is not fixed in this policy, since timing can vary by product and batch.
• This timing is an estimate, not a guaranteed delivery date, and is subject to change based on production, supplier availability, or other unforeseen circumstances.
• While we work to meet the timing shared with you, unforeseen delays in production, quality control, or freight can occur. If your estimated timing changes, we will notify you by email.
• We will make every effort to ship pre-ordered inventory as close to the estimated date as possible; this may result in multiple shipments for a single order.
• Mixed cart orders: If your order includes both in-stock and pre-order items, those items may ship separately so your in-stock items aren't held up. If you'd prefer everything shipped together once your pre-order item is ready, contact us at hello@shopmodhaus.com and we'll combine shipment and refund any extra shipping charged.

3. Cancellation & Refunds

• You may cancel your pre-order at any time before it ships for a full refund, no matter how much time has passed since you placed it. To cancel, contact us at hello@shopmodhaus.com with your order number.
• Refunds are issued to your original payment method and are typically processed within 14 business days of your cancellation request.
• We reserve the right to cancel a pre-order that has been significantly delayed. If we cancel your order, you will receive a full, automatic refund to your original payment method.
• Once your order has shipped, cancellations are no longer available; our standard Refund Policy applies instead.

4. Returns

Once a pre-order item has been delivered, it is covered by our standard Refund Policy. Please refer to that policy for eligibility, timeframes, and return shipping details.

5. Your Order Information

You're responsible for providing accurate shipping and contact information at checkout, and for keeping it current before your order ships. Please check the email address you provide regularly (including spam folders) for updates about your pre-order. If you need to update your address or contact info before shipment, reach out to us at hello@shopmodhaus.com.

6. International Customers

We currently ship pre-orders to the United States, United Kingdom, and Canada. Customers in the UK retain any statutory cancellation and return rights provided under UK consumer law in addition to the terms above; nothing in this policy limits those rights.

7. Customer Communication

We aim to be transparent about pre-order timing. If a delay affects your order, we will proactively email you with an update. You can also reach out any time at hello@shopmodhaus.com to check the status of your order.

8. Limitation of Liability

Modhaus is not liable for any losses or damages resulting from delays in the shipment of a pre-order, including direct, indirect, incidental, or consequential damages. This is in addition to, and does not replace, the limitation of liability in our general Terms of Service.

9. Changes to This Policy

We may update this Pre-Order Policy at any time. Changes will be posted on this page, and continued use of the site or participation in a pre-order after changes are posted constitutes acceptance of the updated terms.

10. Contact Information

Questions about a pre-order can be sent to:

Modhaus hello@shopmodhaus.com